Return & Refund Policy

Last Updated: 15 October 2026

At Ishaara Clothing, operated by Simran Shams, we want every order to reach you in perfect condition. We carefully inspect and pack our products before dispatch.

We currently accept returns and refunds only for products that are damaged, defective, or incorrectly delivered.

1. Eligible Returns

You may request a return if:

• The product arrives damaged.
• The product is defective.
• You receive a product different from the one you ordered.

We do not accept returns for change of mind, personal preference, or simply because you no longer wish to keep the product.

2. Return Period

Return requests must be submitted within 7 days of delivery.

For products that arrive damaged, defective, or incorrect, please contact us within 24 hours of delivery so that we can investigate the issue promptly.

3. Product Condition

To be eligible for a return:

• The product must be unused and unworn.
• Original tags must still be attached.
• Original packaging must be retained.
• The product must not have been washed, altered, damaged, or modified after delivery.
• The product must be returned in the same condition in which it was received.

4. Unboxing Video

For damaged, defective, or incorrect orders, customers are required to provide a clear unboxing video, where available.

The video should show the package from the time it is opened and clearly show the product and any damage or discrepancy.

We may also request photographs of:

• The product
• The packaging
• Shipping label
• Any visible damage

This information helps us verify the issue and process your request.

5. How to Request a Return

To request a return, email us at info@theishaara.com with:

• Your order number
• Reason for the return
• Clear photographs of the product
• Unboxing video, where applicable
• Photographs of the outer packaging

Please do not send the product back without receiving confirmation from Ishaara Clothing.

Our team will review your request and provide return instructions if the request is approved.

6. Return Shipping

If the return is approved because the product was damaged, defective, or incorrectly delivered, Ishaara Clothing will bear the applicable return shipping cost.

We will provide you with the necessary return instructions.

7. Exchanges

We currently offer exchanges only for damaged or defective products, subject to availability.

If the same product is unavailable, we may offer an appropriate alternative or process an eligible refund.

8. Refunds

Once the returned product has been received and inspected, we will process the eligible refund to the original payment method used for the purchase.

Refunds are generally processed within 5–7 business days after approval.

The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

9. Non-Returnable Situations

Returns will not generally be accepted for:

• Change of mind
• Personal preference
• Products that have been worn or used
• Products that have been washed
• Products that have been altered
• Products without original tags
• Products without original packaging
• Products damaged after delivery due to customer handling
• Products returned without prior approval

10. Order Cancellation

Orders may be cancelled before they are shipped.

To request a cancellation, contact us at info@theishaara.com as soon as possible with your order number.

Once an order has been shipped, cancellation may no longer be possible.

If an eligible cancellation is approved, the refund will be processed to the original payment method.

11. Refund for Unfulfilled Orders

If Ishaara Clothing is unable to fulfil an order after payment has been successfully received, the applicable amount paid for the unfulfilled order will be refunded to the original payment method.

12. Contact Us

For return, refund, exchange, or cancellation-related queries:

Ishaara Clothing
Operated by Simran Shams

Email: info@theishaara.com
Phone / WhatsApp: +91 70225 05799
Address:
#209, Shantimarga Road, Dandinpet,
Kushalnagar, Kodagu, Karnataka – 571234, India

Customer Support: 7 days a week, 10:00 AM – 8:00 PM IST