Terms of service

Terms of Service

Last Updated: 15 October 2026

Welcome to Ishaara Clothing, operated by Simran Shams. These Terms of Service govern your access to and use of theishaara.com, including browsing the website, purchasing products, and using any services made available through the website.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website.

1. About Ishaara

Ishaara Clothing is an online fashion and clothing store operated by Simran Shams.

Website: theishaara.com
Email: info@theishaara.com
Phone / WhatsApp: 7259768420

Our registered/business address is:

#209, Shantimarga Road, Dandinpet,
Kushalnagar, Kodagu, Karnataka – 571234, India

2. Use of the Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

Use the website for fraudulent or unlawful purposes.
Attempt to gain unauthorised access to the website or its systems.
Interfere with the operation or security of the website.
Copy, reproduce, distribute, or exploit website content without permission.
Use automated systems or methods to improperly access or collect information from the website.
Provide false, misleading, or inaccurate information when placing an order.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements, pricing, and other information displayed on our website are accurate.

However:

Colours may appear slightly different depending on your device or screen settings.
Minor variations may occur due to photography, lighting, manufacturing, or the nature of the product.
Product availability may change without notice.
We reserve the right to correct errors or inaccuracies in product information.

The availability of a product displayed on the website does not guarantee that the product will remain available until an order is completed.

4. Pricing

All product prices displayed on the website are in Indian Rupees (INR) unless stated otherwise.

We reserve the right to change product prices, offers, discounts, or promotional terms at any time.

Any price change will not affect an order that has already been successfully accepted and confirmed, except where required by applicable law.

Where applicable, taxes and other charges will be displayed during the purchasing process.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email or other available communication method.

An order may be cancelled or refused in circumstances including:

Product unavailability
Pricing or listing errors
Suspected fraudulent activity
Incorrect customer information
Delivery limitations
Technical errors
Other circumstances permitted by applicable law

If we cancel an order after payment has been received, the applicable amount paid for the cancelled order will be refunded to the original payment method.

6. Payments

Payments on our website are processed through Cashfree.

Available payment methods may include:

UPI
Credit and debit cards
Wallets
Other payment methods supported by Cashfree

We do not currently offer Cash on Delivery (COD).

Payment processing may be subject to the terms and privacy policies of the applicable payment service provider.

7. Shipping and Delivery

We currently ship orders within India only.

Our standard order processing time is generally 1–2 business days, followed by an estimated delivery period of approximately 3–4 business days, depending on the delivery location and other circumstances.

We use Shiprocket and its associated logistics partners for shipment fulfilment.

Free shipping is available on orders above ₹7,500, subject to the applicable shipping terms displayed at checkout.

Delivery timelines are estimates and may be affected by circumstances outside our reasonable control, including:

Weather conditions
Natural events
Transportation delays
Logistics disruptions
Public holidays
Incorrect or incomplete address information
Other unforeseen circumstances

For more information, please refer to our Shipping Policy.

8. Returns, Refunds and Exchanges

We currently accept returns only for eligible issues such as:

Damaged products
Defective products
Incorrect products delivered

We do not accept returns simply because of a change of mind or personal preference.

Eligible issues should generally be reported within 24 hours of delivery, and return requests must be submitted within 7 days of delivery.

Original tags and packaging must be retained, and customers may be required to provide photographs and an unboxing video.

For approved eligible returns, Ishaara Clothing will bear the applicable return shipping cost.

Refunds are generally processed within 5–7 business days after approval to the original payment method.

Please refer to our Return & Refund Policy for complete details.

9. Order Cancellation

Orders may be cancelled before they are shipped by contacting us as soon as possible.

Once an order has been shipped, cancellation may no longer be possible.

If an eligible cancellation is approved, the applicable refund will be processed to the original payment method.

10. Intellectual Property

All content appearing on the website, including but not limited to:

Brand name and logo
Product photographs
Images
Graphics
Text
Product descriptions
Website design
Layout
Videos
Original marketing material

is owned by or licensed to Ishaara Clothing, unless otherwise stated.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

Nothing in these Terms grants you ownership or other rights in our intellectual property.

11. Ishaara Brand and Trademark

The Ishaara name, logo, branding, and associated materials may be protected by applicable intellectual-property laws.

You may not use the Ishaara name, logo, or other brand assets in a manner that suggests affiliation, sponsorship, endorsement, or ownership without our prior written permission.

12. Third-Party Services

Our website may rely on third-party services, including payment processors, logistics providers, hosting providers, analytics services, and other technology providers.

Examples include Cashfree for payment processing and Shiprocket for shipping and logistics.

Your use of third-party services may also be subject to their respective terms and policies.

Ishaara Clothing is not responsible for the independent policies, systems, availability, or actions of third-party service providers, except to the extent required under applicable law.

13. Website Availability

We aim to keep the website available and functioning properly. However, we do not guarantee that the website will always be:

Available without interruption
Free from technical errors
Free from viruses or other harmful components
Compatible with every device or browser

We may temporarily suspend, modify, or discontinue portions of the website for maintenance, updates, security, or other operational reasons.

14. Limitation of Liability

To the extent permitted by applicable law, Ishaara Clothing will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or inability to use the website.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

Nothing in these Terms affects any statutory rights available to consumers under applicable Indian law.

15. Fraudulent or Unauthorised Transactions

We reserve the right to investigate and take appropriate action against orders or transactions that appear fraudulent, suspicious, unauthorised, or otherwise unlawful.

This may include cancelling an order, restricting an account, requesting additional verification, or reporting suspected unlawful activity where appropriate.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or applicable laws.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after an updated version is published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

18. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and any mandatory jurisdiction available to consumers, disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the competent courts in Kodagu, Karnataka.