Terms & Conditions

Last Updated: September 10, 2026

Welcome to Ishaara. These Terms & Conditions ("Terms") govern your access to and use of the Ishaara website, online store, products, services, and related features (collectively, the "Services").

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or Services.

For the purposes of these Terms, "Ishaara", "we", "us", and "our" refer to the business operating the Ishaara online store, while "you" and "your" refer to the customer or visitor using our Services.

1. Eligibility and Use of Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are under the applicable age of majority, you may use our website only with the involvement and consent of a parent or legal guardian.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the website for any unlawful or fraudulent purpose.

• Attempt to gain unauthorized access to our website, systems, or accounts.

• Interfere with the operation or security of our website.

• Use automated systems, bots, scrapers, crawlers, or other tools to extract information without our written permission.

• Copy, reproduce, distribute, or commercially exploit our website content without permission.

• Provide false, misleading, or fraudulent information.

We reserve the right to suspend or terminate access to our Services if we reasonably believe that these Terms have been violated.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, sizes, colours, materials, and other information displayed on our website are accurate.

However, actual product colours may vary depending on your device, screen settings, lighting, photography, and other factors.

Minor variations in colour, texture, stitching, measurements, prints, or appearance may occur and shall not necessarily constitute a product defect.

Product availability, descriptions, prices, specifications, and images may be changed or updated at any time without prior notice.

We reserve the right to discontinue products or limit the quantity of products available for purchase.

3. Product Sizes

Customers are responsible for selecting the appropriate size before placing an order.

We provide size charts and other relevant measurements wherever applicable. Please carefully review the available sizing information before completing your purchase.

Slight variations in measurements may occur due to manufacturing processes and the nature of different fabrics.

Ishaara cannot guarantee that a particular size will fit every customer in the same manner.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is not considered accepted until Ishaara confirms the order.

We reserve the right to accept, reject, cancel, or limit any order at our discretion, including where:

• A product is unavailable.

• There is an error in the product description or price.

• We suspect fraudulent or unauthorized activity.

• Payment cannot be successfully processed.

• The order appears to be intended for unauthorized resale.

• Shipping to the specified destination is unavailable.

• There is an error in the order information.

If we cancel an order after payment has been received, we will initiate an applicable refund to the original payment method or through another appropriate method.

Please review your order carefully before completing your purchase.

5. Prices and Payments

All prices displayed on our website are shown in the applicable currency and may change from time to time without prior notice.

The price applicable to your purchase will generally be the price displayed at the time you place your order.

Depending on the destination, applicable taxes, duties, shipping charges, customs charges, or other fees may apply.

You are responsible for providing accurate billing and payment information.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We reserve the right to correct pricing, discount, promotional, or other billing errors, including after an order has been placed where permitted by applicable law.

6. Promotions and Discount Codes

From time to time, Ishaara may offer promotional codes, discounts, sales, or special offers.

Promotions may be subject to additional terms, including:

• Expiry dates.

• Minimum purchase requirements.

• Product exclusions.

• One-time-use restrictions.

• Customer or order limits.

Promotional offers cannot be combined unless expressly stated otherwise.

Ishaara reserves the right to modify or withdraw promotional offers at any time, subject to applicable law.

7. Shipping and Delivery

We ship orders to locations where our delivery partners and Services are available.

Estimated delivery times displayed on our website are estimates only and are not guaranteed.

Delivery times may be affected by circumstances including:

• Courier delays.

• Weather conditions.

• Public holidays.

• Customs clearance.

• Incorrect or incomplete delivery information.

• Remote delivery locations.

• Government restrictions.

• Events beyond our reasonable control.

Customers are responsible for providing accurate shipping information.

If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional shipping charges may apply where permitted.

For international deliveries, including deliveries to the UAE, customs duties, import taxes, clearance charges, or other destination-country fees may apply. Unless expressly stated otherwise at checkout, such charges are the customer's responsibility.

8. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Refund & Returns Policy.

By placing an order, you acknowledge and agree to the terms of that policy.

Certain products may not be eligible for return or exchange due to hygiene, product condition, promotional terms, or other applicable restrictions.

Products returned must meet the requirements specified in our Refund & Returns Policy.

We reserve the right to reject a return or exchange where the applicable conditions have not been met.

9. Damaged, Incorrect or Defective Products

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us within the timeframe specified in our Refund & Returns Policy.

We may request photographs, videos, order information, packaging details, or other information to assess the issue.

Where the claim is accepted, we may provide an appropriate remedy, which may include replacement, exchange, refund, or another remedy permitted under applicable law and our policies.

10. User Accounts

Certain features of our website may require you to create an account.

You are responsible for:

• Providing accurate and current information.

• Maintaining the confidentiality of your login credentials.

• Keeping your account secure.

• All activity carried out through your account.

You must notify us if you believe your account has been accessed without authorization.

You may not sell, transfer, assign, or otherwise provide your account to another person.

11. Intellectual Property

All content appearing on the Ishaara website, including but not limited to:

• Ishaara name and logo.

• Product photographs.

• Product descriptions.

• Graphics.

• Designs.

• Text.

• Videos.

• Images.

• Website layout and design.

• Branding and trademarks.

is owned by or licensed to Ishaara and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes only.

You may not reproduce, copy, modify, distribute, republish, sell, license, create derivative works from, or commercially exploit our content without our prior written permission.

12. Customer Reviews and Feedback

If you submit reviews, comments, photographs, suggestions, testimonials, or other content to Ishaara ("Feedback"), you agree that:

• The content is accurate to the best of your knowledge.

• You have the necessary rights to submit the content.

• The content does not violate the rights of another person.

• The content does not contain unlawful, defamatory, abusive, obscene, misleading, or fraudulent material.

By submitting Feedback, you grant Ishaara a non-exclusive, worldwide, royalty-free right to use, reproduce, publish, display, modify, and distribute that Feedback for business, promotional, marketing, and operational purposes, subject to applicable law.

We reserve the right to remove or refuse to publish Feedback that we consider inappropriate or that violates these Terms.

13. Third-Party Services and Links

Our website may contain links, payment services, delivery services, social media features, or other services operated by third parties.

We are not responsible for the content, availability, security, policies, or practices of third-party websites or services.

Your use of third-party services may be subject to the third party's own terms and policies.

14. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

• Available.

• Uninterrupted.

• Secure.

• Error-free.

• Free from viruses or other harmful components.

We may temporarily suspend or restrict access to the website for maintenance, updates, technical issues, security reasons, or other operational requirements.

15. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to products, pricing, promotions, availability, shipping charges, or other information.

We reserve the right to correct such errors and update information at any time.

Where permitted by applicable law, we may cancel or modify an order affected by a material error and provide an appropriate refund where payment has already been received.

16. Prohibited Activities

You must not use our Services to:

• Violate any applicable law or regulation.

• Commit fraud or facilitate fraudulent transactions.

• Impersonate another person or business.

• Attempt to gain unauthorized access to our systems.

• Introduce viruses, malware, or harmful code.

• Scrape, crawl, copy, or extract website data without authorization.

• Interfere with website security or functionality.

• Infringe intellectual property rights.

• Harass, threaten, abuse, or defame our employees, representatives, customers, or other individuals.

• Submit false or misleading information.

• Use our products or Services for unauthorized commercial resale where prohibited.

• Engage in any activity that could damage Ishaara, our customers, partners, or Services.

17. Privacy

Your use of our Services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and process personal information.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

Privacy Policy: [INSERT PRIVACY POLICY LINK]

18. Limitation of Liability

To the fullest extent permitted by applicable law, Ishaara and its owners, employees, affiliates, contractors, service providers, and partners will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or products.

This may include loss of profits, revenue, data, business opportunities, or other indirect losses.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Ishaara, its owners, employees, affiliates, contractors, service providers, and partners from claims, losses, liabilities, damages, and reasonable expenses arising from:

• Your breach of these Terms.

• Your unlawful use of our Services.

• Your violation of another person's rights.

• Your misuse of our website or Services.

20. Force Majeure

Ishaara will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These circumstances may include natural disasters, floods, fires, epidemics, pandemics, wars, civil unrest, government restrictions, strikes, transportation disruptions, internet or technology failures, courier disruptions, customs delays, or other similar events.

21. Suspension and Termination

We may suspend or terminate your access to our website or Services if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, misused our Services, or acted unlawfully.

Termination will not affect rights or obligations that arose before termination or provisions that are intended to continue after termination.

22. Changes to These Terms

We may update these Terms from time to time.

The latest version will be posted on this page with the applicable "Last Updated" date.

Your continued use of our website after updated Terms are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

We recommend reviewing this page periodically.

23. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Ishaara is legally registered, without prejudice to any mandatory consumer protection rights applicable to customers in their place of residence.

Any disputes shall be subject to the jurisdiction of the appropriate courts or dispute-resolution authorities having legal jurisdiction over the matter, subject to applicable consumer protection laws.

[INSERT REGISTERED BUSINESS LOCATION / JURISDICTION]

24. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be modified or severed to the extent necessary, while the remaining provisions will continue to remain in effect.

25. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Returns Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of our Services.

If there is a conflict between these Terms and a specific policy relating to a particular service or transaction, the specific policy may apply to the extent of that conflict.

26. Contact Us

If you have any questions about these Terms & Conditions, you can contact us at:

Ishaara
Email: info@theishaara,com
Website: www.theishaara.com
Business Address: [INSERT REGISTERED BUSINESS ADDRESS]
Phone: [INSERT BUSINESS PHONE NUMBER]
Business Registration Number: [INSERT IF APPLICABLE]

By using the Ishaara website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.