Shipping policy

Shipping Policy

Last Updated: 15 October 2026

At Ishaara Clothing, operated by Simran Shams, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver orders placed through theishaara.com.

1. Shipping Locations

We currently ship orders within India only.

At this time, we do not offer international shipping.

2. Order Processing

Orders are generally processed within 1–2 business days after successful payment and order confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing may take longer during:

  • Sale periods

  • Festive seasons

  • High-volume periods

  • Unforeseen operational circumstances

If there is a significant delay in processing your order, we will make reasonable efforts to inform you.

3. Delivery Time

Once your order has been dispatched, the estimated delivery time is generally 3–4 business days.

Delivery times may vary depending on your location and other circumstances affecting the shipment.

The estimated delivery period does not constitute a guaranteed delivery date.

4. Shipping Partner

We use Shiprocket and its associated logistics partners to facilitate the delivery of orders.

Once your order has been dispatched, you may receive shipment and tracking information through the contact details provided at checkout.

5. Shipping Charges

Free shipping is available on orders above ₹7,500.

For orders below the applicable free-shipping threshold, shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the order, destination, or applicable logistics rates.

6. Order Tracking

Once your order has been shipped, we may provide you with tracking information.

You can use the provided tracking details to follow the progress of your shipment.

Tracking updates may take some time to appear after dispatch.

7. Delivery Address

Customers are responsible for providing an accurate and complete delivery address and contact information at the time of placing an order.

Ishaara Clothing is not responsible for delivery delays or failed deliveries caused by:

  • Incorrect or incomplete addresses

  • Incorrect phone numbers

  • Customer unavailability

  • Failure to respond to delivery attempts

  • Refusal to accept the shipment

  • Other information provided incorrectly by the customer

If an order is returned to us because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply if the order needs to be shipped again.

8. Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Weather conditions

  • Natural disasters

  • Transportation disruptions

  • Logistics or courier delays

  • Public holidays

  • Strikes or other operational disruptions

  • High-volume periods

  • Government restrictions

  • Incorrect delivery information

  • Other unforeseen circumstances

In such situations, we will make reasonable efforts to assist you and provide available shipment information.

9. Damaged Packages

If your package appears visibly damaged at the time of delivery, we recommend documenting the condition of the package before opening it.

For products that arrive damaged, please contact us within 24 hours of delivery and provide:

  • Order number

  • Photographs of the package

  • Photographs of the product

  • Unboxing video

  • Any other information reasonably requested by our support team

Please refer to our Return & Refund Policy for the complete process.

10. Missing or Incorrect Orders

If you receive:

  • The wrong product

  • An incomplete order

  • A product that appears to be missing from your order

please contact us as soon as possible, preferably within 24 hours of delivery.

We will review the issue and assist you in accordance with our applicable return and refund procedures.

11. Delivery Attempts

Our logistics partners may make multiple delivery attempts depending on their applicable delivery procedures.

Customers are responsible for being available at the provided delivery address or coordinating with the delivery partner when necessary.

12. Contact Us

For shipping and delivery-related questions, please contact:

Ishaara Clothing
Operated by Simran Shams

Email: info@theishaara.com
Phone / WhatsApp: +91 70225 05799

Address:
#209, Shantimarga Road, Dandinpet,
Kushalnagar, Kodagu, Karnataka – 571234, India

Customer Support: 7 days a week, 10:00 AM – 8:00 PM IST